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Date and time is TBD

|

Location is TBD

Drive Service Excellence in Food retail

1 . Identify “Is” situation: Our expert team conduct onsite service gap assessments. 2. Industry benchmarking 3. Define “To be” scenario by setting targets for relevant KPIs. 4. Review/Define company service delivery policies. 5. Training & awareness of the “To be” scenario. 6. One on One

Drive Service Excellence in Food retail
Drive Service Excellence in Food retail

Time & Location

Date and time is TBD

Location is TBD

About the event

Service Excellence means Customer perceived quality > Customer  Expectation  

  • Consistently deliver the experience  
  • Communication of the service is inline to  delivery.  
  • Service Delivery policies are aligned and  conformation measured regularly.  
  • Company regularly assesses customer  needs.

We conduct an audit in the same lines and identify service gaps. We make the team aware of the same and help the team to improve on the same. 

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