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Mon, 26 Feb

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Webinar

Service excellence in ecommerce businesses

eCommerce whether it is via D2C or online platforms , provides a significant growth opportunity. Service Quality Excellence model provides a universal as well as simplified framework to ensure superior customer experience

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Service excellence in ecommerce businesses
Service excellence in ecommerce businesses

Time & Location

26 Feb 2024, 11:00 am – 29 Feb 2024, 3:00 pm

Webinar

About the event

An audit of the business based on  tangibility, reliability, responsiveness, assurance, empathy and convenience will be conducted. The service gap areas will be presented and discussed. The weak links will be coached and guided via one on one coaching sessions

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